John Ruskin College offers Full-time courses and Apprenticeship qualifications in the Business sector. Our courses are a practical approach to learning, incorporating careers skills, role plays and work-based projects.
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Business Administrator Level 3 Apprenticeship (Apprenticeship)
Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
Customer Service Practitioner Level 2 Apprenticeship (Apprenticeship)
Our Customer Services apprenticeship Standard is suitable for those in customer facing roles in any industry. The core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
Customer Service Specialist Level 3 Apprenticeship (Apprenticeship)
The main purpose of a customer service specialist is to be a 'professional' for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation's products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
Digital Marketer BSc (Hons) Level 6 Degree Apprenticeship (Apprenticeship)
This course is designed to offer students the opportunity to study for an award in Digital Marketing at the same time as working either in a marketing role, or in preparation for one in the very near future. The distinctive feature of the Digital Marketing Degree Apprenticeship (DMDA) is its emphasis on the workplace as a learning and development environment.
Housing / Property Management Assistant Level 2 Apprenticeship (Apprenticeship)
The housing/property management assistant occupation is an entry level role. It is customer facing and primarily responsible for the administrative work needed to support the creation and sustainment of successful tenancies and leaseholds in both social and private housing sectors. This work must comply with contractual, statutory and legal regulations.
Housing / Property Management Level 3 Apprenticeship (Apprenticeship)
The housing/property management occupation is customer facing and primarily responsible for the creation and sustainment of successful tenancies in the private and social rented housing sectors. The work is varied and often includes addressing complex people related matters (for example supporting people to live independently) as well as property related responsibilities. The role incorporates a degree of lone working with minimum supervision whilst predominantly working within the wider organisation / team, communities and external partners.
HR Consultant/Partner Level 5 Apprenticeship (Apprenticeship)
This role could be called an HR Consultant or an HR Business Partner in different organisations. Individuals in this role will use their HR expertise to provide and lead the delivery of HR solutions to business challenges, together with tailored advice to the business in a number of HR areas, typically to mid-level and senior managers. They could be in a generalist role, where they provide support across a range of HR areas - likely to be the Core HR option; or a specialist role, where they focus on and have in depth expertise in a specific area of HR - likely to be Resourcing, Total Reward, Organisation Development, or HR Operations. Whichever of these is chosen, they will have a good grounding across the whole range of HR disciplines as this is contained in both of the qualification options included in this standard.
Management Consultancy HR Support Level 3 Apprenticeship (Apprenticeship)
HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes.
Operations/Departmental Manager Level 5 Higher Apprenticeship (Apprenticeship)
Description to follow.
Team Leader / Supervisor Level 3 Apprenticeship (Apprenticeship)
This Apprenticeship Standard is suitable for Team leaders, first line managers and supervisors from all sectors. This Apprenticeship will comprise of Level 3 Diploma in Management (or equivalent training), Regular performance reviews, A portfolio of Evidence, Feedback from Line manager, peers and direct reports and a Synoptic End Point Assessment.
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Address: John Ruskin College, Selsdon Park Road, South Croydon, CR2 8JJ
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